Find answers to common questions about sizing, shipping, returns, and product care.
Sizing
How do I choose the right size?
Start with the EU size you normally wear comfortably in everyday shoes.
If you only know your size in another sizing system, use our Size Guide conversion reference or RYVYN Find My Size.
You can also measure both feet while standing and use the longer measurement as a length safety check. If your longer foot exceeds the maximum recommended foot length for your usual size, choose the next EU size up.
If you are between sizes, regularly find shoes tight across the forefoot or instep, or prefer more room, the larger size may suit you better.
For a personalised recommendation, try RYVYN Find My Size.
Are RYVYN shoes true to size?
RYVYN shoes are designed around standard EU sizing, and all four models use the same underlying fit.
If you already know the EU size you normally wear comfortably, we recommend starting there.
Sizing can vary between brands and styles, so use our Size Guide or RYVYN Find My Size if you would like to cross-check your usual size against your foot length.
What if I’m between sizes or prefer more room?
Start with your usual comfortable EU size.
If your longer foot measurement exceeds the maximum recommended foot length for that size, choose the next EU size up.
If you are between sizes, regularly find shoes tight across the forefoot or instep, or simply prefer more room, the larger size may suit you better.
Do not size up automatically just because RYVYN is minimalist footwear.
How should minimalist shoes fit?
Minimalist shoes should allow your toes to spread naturally without pressure at the sides, top, or front of the shoe.
Your heel and midfoot should feel comfortably secure while walking without excessive movement, and your toes should not touch the front of the shoe while walking.
Try both shoes indoors on a clean surface before wearing them outside.
The removable insole can also be taken out for greater ground feel and some additional internal space, but it should not be used to correct a shoe that is too short or uncomfortably tight.
I’m new to minimalist shoes. Should I choose my normal size?
Yes. Start with the EU size you normally wear comfortably.
The wider, foot-shaped toe box may initially feel different if you are used to traditional shoes, but being new to minimalist footwear is not by itself a reason to size up or down.
Your toes should have room to spread naturally, while the heel and midfoot should still feel comfortably secure.
If you are between sizes or regularly find shoes tight across the forefoot or instep, the larger size may suit you better.
What if I’m unsure after checking the size guide?
Try RYVYN Find My Size for a personalised recommendation using your usual comfortable shoe size and longer-foot measurement, or contact us and we’ll help you choose the best starting size.
Australian customers receive one Free First Fit Exchange per pair when requested within 30 days of delivery. RYVYN provides a prepaid return shipping label and covers standard delivery of the replacement size.
Replacement sizes are subject to availability, and shoes must meet our return conditions.
Unworn shoes may also be returned within 100 days of delivery, subject to our return conditions.
Can I wear RYVYN shoes with or without the removable insole?
Yes. RYVYN shoes are designed to be worn with or without the removable insole.
Keep the insole in for:
- a softer, more cushioned feel;
- additional underfoot comfort; and
- a gentler transition if you are new to minimalist footwear.
Remove the insole for:
- more internal space;
- greater ground feel;
- a firmer, more minimalist experience; and
- additional room for higher-volume feet.
There is no right or wrong option—it depends on the feel and fit you prefer. Removing the insole can fine-tune the fit, but it should not be used to correct a shoe that is too short or uncomfortably tight.
Will the shoes soften over time?
Yes. The shoes may feel slightly firmer when first worn, but the upper materials will gradually soften and adapt more naturally to your feet.
The shoes should still feel comfortable and free from pressure when first tried on. Do not rely on wear to correct a shoe that feels too short or restrictive.
How accurate is RYVYN Find My Size?
RYVYN Find My Size uses your usual comfortable shoe size as the primary starting point and your longer-foot measurement as an additional length safety check.
If you know your usual EU size, enter that directly. If you only know your Women’s AU/US, Men’s AU/UK, or Men’s US size, the tool can convert it to an EU reference.
Manual measurement is the most accurate way to measure foot length. The phone-camera option provides a quick, interactive estimate, and its accuracy can vary depending on the photo setup and how precisely the card outline, heel marker, and longest-toe marker are positioned.
Foot length alone is not used to determine your comfortable RYVYN size.
Are my photos and measurements stored?
Your photos and measurements stay on your device. They are not uploaded to or stored by RYVYN.
Temporary sizing-session data is cleared when you finish or restart the process.
RYVYN may collect anonymous, aggregated usage counts to understand how the sizing tool is being used, but these do not include your photos, measurements, shoe size, fit answers, or size recommendation.
Shipping
Where do you ship?
We currently ship within Australia, with limited international shipping available to New Zealand and Singapore (single pairs only). We’d love to add more countries in the future, so if you’re interested in ordering from another location, please contact us directly and we can investigate freight options and costs for you.
Do you offer free shipping?
Yes. We offer free standard shipping in Australia on orders over $200 AUD.
Do you offer Express shipping for multiple pairs?
Express shipping is currently available for single-pair Australian orders only. Multi-pair orders are shipped with standard shipping due to parcel size. If you need multiple pairs urgently, you may place separate single-pair orders with Express shipping, or contact us before ordering and we can investigate freight options.
Can I order more than one pair internationally?
International shipping is currently set up for single-pair orders to New Zealand and Singapore. If you would like to order more than one pair internationally, please contact us and we can investigate freight options and costs.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once an order has been processed or dispatched.
Where are orders dispatched from?
Orders are dispatched from Perth, Western Australia.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times then vary depending on your location and the shipping service selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Will I have to pay customs duties or import taxes?
International orders outside of Australia may be subject to customs duties, import taxes, or other charges depending on the destination country. These charges are the responsibility of the customer unless they are collected at checkout. Any applicable charges are set by the destination country’s customs authority and can vary by location.
Returns
What is the return policy?
Unworn shoes may be returned within 100 days of delivery, subject to our return conditions.
The shoes must only have been tried on indoors on a clean surface and must remain clean, unused, unmarked, and in resaleable condition. They must be returned with the original shoebox, drawstring shoe bag, packaging, and included accessories.
Customers are responsible for return shipping for ordinary change-of-mind refunds. Original shipping charges are not refundable for change-of-mind returns, unless required by law.
Please see the Returns & Warranty page for complete details.
Can I return shoes if they don’t fit?
Yes.
Australian customers can request one Free First Fit Exchange per pair within 30 days of delivery. RYVYN provides a prepaid return label and covers standard delivery of the replacement size.
The shoes must only have been tried on indoors and must meet our return conditions.
An unworn size exchange may also be requested between 31 and 100 days after delivery, but the customer is responsible for return shipping and may also be responsible for delivery of the replacement pair.
All exchanges are subject to stock availability.
Do you offer free size exchanges?
Australian customers receive one Free First Fit Exchange per pair when requested within 30 days of delivery.
For an eligible first exchange:
- RYVYN provides a prepaid return shipping label;
- RYVYN covers standard delivery of the replacement size; and
- there are no additional shipping charges for the exchange.
Only the first size exchange per pair is free. Exchanges requested after 30 days, and second or subsequent exchanges, may incur return and replacement delivery costs.
The Free First Fit Exchange is available for Australian orders only and is subject to stock availability and our return conditions.
What condition must returns be in?
Shoes may be tried on indoors on a clean surface but must not have been worn outside.
They must be:
- clean, unworn, and unused;
- free from dirt, marks, odours, damage, and signs of wear;
- returned with the original shoebox, drawstring shoe bag, packaging, and included accessories; and
- in original, resaleable condition.
Do not use the RYVYN shoebox as the external postage box. Place it inside a suitable satchel, carton, or other protective outer packaging.
How do I start a return?
Please contact us via our Contact page.
Please include:
- your name and order number;
- the model and size being returned;
- the reason for the return;
- whether you would like an exchange, refund, or store credit; and
- the replacement size requested, where applicable.
If the item may be faulty, damaged, or incorrect, please also include clear photos showing the issue.
Please do not send anything back before your return has been approved. We will provide the return instructions and return address after approval.
Who pays for return shipping?
For an eligible Australian Free First Fit Exchange requested within 30 days, RYVYN provides the prepaid return label and covers standard delivery of the replacement size.
For ordinary change-of-mind refund returns, the customer pays return shipping.
For exchanges requested after 30 days, and second or subsequent size exchanges, the customer pays return shipping and may also be responsible for replacement delivery costs.
International customers are responsible for return shipping and replacement delivery costs for change-of-mind returns and exchanges.
If an item is confirmed to be faulty, damaged, or incorrect, RYVYN will arrange or cover reasonable return shipping costs where a return is required.
How long does it take to process a return?
Once your return has been received and inspected, we will process it as soon as reasonably possible and let you know whether the refund, exchange, replacement, or warranty claim has been approved.
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Warranty
Do RYVYN shoes come with a warranty?
Yes. RYVYN shoes are covered by a 12-month warranty against manufacturing faults from the date of purchase.
What is covered by the warranty?
The warranty covers manufacturing faults in materials or workmanship that occur under normal intended use.
What is not covered by the warranty?
The warranty does not cover:
- normal wear and tear;
- accidental damage;
- misuse, neglect, or improper use;
- incorrect cleaning or care;
- excessive exposure to water, heat, or harsh conditions;
- cosmetic marks, scuffs, staining, or creasing from normal wear;
- fit, comfort, or sizing preferences after the shoes have been worn outside;
- unauthorised alterations or repairs; or
- use outside the shoes’ intended purpose.
Nothing in the warranty limits your rights under Australian Consumer Law.
How do I make a warranty claim?
Please contact us via our Contact page with your order details, a short description of the issue, and clear photos. Please do not send items back before your claim has been reviewed and approved. If we need the item returned for assessment, we’ll provide return instructions.
If the item is confirmed to be faulty, we’ll provide a remedy in line with Australian Consumer Law and reimburse reasonable return postage costs. Please see the Returns & Warranty page for more information.
Shoe Care
How do I clean my shoes?
We recommend gently cleaning your shoes with a soft cloth, mild soap, and lukewarm water. Avoid harsh cleaners or soaking them unnecessarily.
Can I machine wash them?
We do not recommend machine washing, as this may affect the materials, shape, and overall durability of the shoes.
How should I dry them?
Allow them to air dry naturally at room temperature. Avoid direct heat, dryers, or prolonged sun exposure.
How do I keep them looking their best?
Clean them regularly, allow them to dry naturally, and store them in a cool, dry place when not in use.
General
How do you pronounce RYVYN?
RYVYN is pronounced “RIV-en”, like the middle of “driven”.
Will you release more styles in future?
We’re launching with a focused range of four core models, with plans to grow thoughtfully over time. As RYVYN develops, we hope to introduce new colours, new styles, and eventually footwear for kids as well.
Where is RYVYN based?
RYVYN is based in the Perth Hills, Western Australia. We’re an Australian-designed, family-run minimalist footwear brand, with customer support handled locally by our small team.
Many barefoot and minimalist shoes sold online are operated by overseas brands or marketplaces, so RYVYN was created to give Australian customers a local option for everyday minimalist footwear.
Our shoes are designed in Australia and made by an experienced specialist footwear manufacturer overseas, helping us keep them accessible while still offering local Australian support.
Do you have a physical store?
Not at this stage. RYVYN is an online-only footwear store based in Perth, Western Australia. All orders are placed through our website.
What are RYVYN shoes best suited for?
RYVYN shoes are designed primarily for casual lifestyle wear, walking, and use in urban areas. They are not intended for high-impact sport, trail use, hiking, or performance activity.
Where are RYVYN shoes made?
RYVYN shoes are manufactured in China with a strong focus on quality, consistency, and product accuracy. Our manufacturing partner has more than 15 years of experience in minimalist footwear, which helps us maintain product quality while keeping the shoes at a more accessible price.
What materials are RYVYN shoes made from?
RYVYN shoes are made using carefully selected materials designed to balance comfort, flexibility, and everyday wearability. Specific material details can be found on each product page.
Are RYVYN shoes vegan?
Our current ARC, INK, SOL, and VUE models are fully vegan and contain no animal-derived materials. As we expand the RYVYN range, some future styles may use natural materials such as suede leather, so we’ll always clearly list the materials used on each product page.
What makes a shoe barefoot or minimalist?
Barefoot or minimalist shoes are designed to let your feet move more naturally than traditional shoes.
They usually have a wide toe box, flexible sole, low or zero heel-to-toe drop, and less cushioning or structure. This helps your toes spread, your feet move and flex, and your body feel more connected to the ground.
RYVYN shoes use these minimalist design principles, with a wide toe box, flexible zero-drop sole, and removable insole so you can choose between softer everyday comfort or greater ground feel.
How thick is the sole?
Our shoes are designed to provide a minimalist feel while still offering everyday comfort. Sole thickness details are listed on each product page where relevant.
Do the shoes have a removable insole?
RYVYN shoes are designed to be worn with or without the removable insole.
Keep the insole in for a softer, more cushioned feel, or remove it for greater ground feel and more internal space for your feet to move.
There is no right or wrong way to wear them — it comes down to the feel you prefer.
I’m new to minimalist footwear — where should I start?
If you’re new to minimalist footwear, we recommend starting with our Learn guide. It covers natural movement, foot strength, and how to transition gradually.
Are these suitable for barefoot/minimalist beginners?
Yes. RYVYN shoes can suit people who are new to minimalist footwear as well as experienced minimalist wearers.
The removable insole lets you choose a softer, more cushioned feel, or remove it for greater ground feel and more internal space for your feet to move.
If you're new to minimalist footwear, we recommend easing into them gradually and increasing wear over time.
Are these suitable for wide feet?
RYVYN shoes have a naturally foot-shaped design and roomy toe box, which may suit many people with wider feet.
Fit still depends on your individual foot shape and volume. Start with your usual comfortable EU size and use our Size Guide or RYVYN Find My Size as an additional check.
If shoes often feel tight across your forefoot or instep, or you are between sizes, the larger size may suit you better.
If you have particularly wide or high-volume feet, contact us before ordering and we’ll help you choose.
The Free First Fit Exchange also gives Australian customers one free size exchange per pair if the first size is not right.
Are these suitable for all-day wear?
RYVYN shoes are designed for casual lifestyle wear, walking, and everyday use. Comfort can vary from person to person, especially if you are new to minimalist footwear, so we recommend easing into them gradually.
Can I wear them without socks?
Yes, you can. That comes down to personal preference, but many people choose to wear minimalist shoes with or without socks depending on comfort and the conditions.