Privacy Policy

This Privacy Policy explains how RYVYN collects, uses and protects your personal information when you visit our website, place an order, contact us, leave a review or subscribe to our mailing list.

RYVYN is operated by Karolina Holdings Pty Ltd trading as RYVYN.

ABN: 94 608 509 011
Location: Perth, Western Australia
For privacy enquiries, please contact us at support@ryvyn.com.au.

Information we collect

When you use our website, place an order, contact us, subscribe to our mailing list or leave a review, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment and transaction details, review content, and any information you provide when contacting us.

We may also collect basic website and device information, such as your browser type, IP address, pages viewed and how you interact with our website.

Full payment card details are processed securely by our payment providers and are not stored by RYVYN Footwear.

How we use your information

We use your information to:

process and fulfil orders
communicate with you about your order
provide customer support
manage returns, exchanges and warranty claims
improve our website and customer experience
detect fraud or security issues
send marketing emails if you have chosen to receive them
comply with legal, tax and business obligations
collect, manage and display customer reviews
send review requests or review-related notifications

Sharing your information

We may share your information with trusted service providers who help us operate our business, including Shopify, payment providers, shipping providers, review platforms, marketing tools, email providers, analytics services and other ecommerce support services.

We may also share information where required by law or to protect our rights.

Cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our site, support website functionality and assist with marketing or analytics.

You can adjust your browser settings to refuse or remove cookies, but some parts of our website may not work properly if cookies are disabled.

Marketing communications

If you subscribe to our mailing list, we may send you updates about products, launches, restocks, promotions and brand news.

You can unsubscribe at any time using the unsubscribe link in our emails. Transactional emails, such as order updates, shipping notifications, customer service replies and review-related emails, may still be sent where reasonably necessary to provide our services.

International orders

If you place an international order, your information may be shared with shipping providers, postal services, customs authorities and other parties involved in international delivery.

International orders may also be subject to customs duties, import taxes or local fees charged by the destination country.

Data security and retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

We keep personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, comply with legal obligations, resolve disputes and prevent fraud.

Access, correction and privacy concerns

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

If you have a privacy concern or complaint, please contact us at support@ryvyn.com.au and we will respond within a reasonable timeframe.

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.