We want you to feel confident choosing RYVYN footwear online. If the size is not right or something goes wrong, we are here to help.

Free First Fit Exchange

Australian customers are eligible for one free size exchange per pair when the exchange is requested within 30 days of delivery.

For an eligible first size exchange:

• RYVYN will provide a prepaid return shipping label;
• RYVYN will cover standard delivery of the replacement size; and
• you will not be charged any additional shipping costs for the exchange.

The shoes must meet the return conditions listed below.

Replacement sizes are subject to availability. Your replacement pair will be dispatched after the original pair has been received and inspected.

If your preferred size is unavailable, we will contact you to discuss another suitable size or model, store credit, or a refund.

The Free First Fit Exchange is available for Australian orders only.

100-Day Returns

You may request a change-of-mind return within 100 days of delivery.

To be eligible, the shoes must:

• be unworn and unused;
• have only been tried on indoors on a clean surface;
• be clean, unmarked, and in original, resaleable condition;
• be free from dirt, odours, damage, or signs of outdoor wear;
• be returned with the original shoebox, drawstring shoe bag, packaging, and included accessories; and
• have an undamaged shoebox that is suitable for resale.

Please do not wear the shoes outside unless you are sure you are keeping them.

Do not use the RYVYN shoebox as the external postage box. The shoebox must be placed inside a suitable satchel, carton, or other protective outer packaging.

Size Exchanges After 30 Days

An unworn size exchange may still be requested within the broader 100-day return period.

For exchanges requested more than 30 days after delivery, or for a second or subsequent size exchange:

• you are responsible for return shipping costs;
• you may also be responsible for the delivery cost of the replacement pair; and
• the exchange remains subject to stock availability and the return conditions above.

We will confirm any applicable delivery cost before processing the exchange.

Change-of-Mind Return Shipping

For change-of-mind refund returns, you are responsible for return shipping costs.

Original shipping charges are not refundable for change-of-mind returns, unless required by law.

We recommend using a tracked postage service and keeping your postage receipt, as we cannot process a return that is not received.

International Returns and Exchanges

International customers may request an eligible change-of-mind return within 100 days of delivery.

International customers are responsible for:

• return shipping costs for change-of-mind returns;
• return shipping costs for size exchanges;
• delivery costs for replacement sizes, where applicable; and
• any customs duties, import taxes, or local fees associated with the return or replacement.

The Free First Fit Exchange is only available for orders delivered to an Australian address.

Faulty, Damaged, or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, or not what you ordered, contact us as soon as possible through our Contact page or email support@ryvyn.com.au.

Please include:

• your name;
• your order number;
• a description of the issue; and
• clear photos showing the product and the problem.

We may be able to assess the issue using the information provided. If the item needs to be returned for assessment, we will provide return instructions.

If the item is confirmed to be faulty, damaged, or incorrect, we will provide a suitable remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund, or another appropriate remedy.

Where a return is required because of a confirmed fault, damage, or incorrect item, RYVYN will arrange or cover the reasonable return shipping cost.

The conditions applying to change-of-mind returns do not restrict your rights relating to faulty, damaged, or incorrect products.

12-Month Warranty Against Manufacturing Faults

RYVYN footwear includes a 12-month warranty against manufacturing faults from the date of purchase.

This warranty covers defects in materials or workmanship arising under normal intended use.

It does not cover:

• normal wear and tear;
• accidental damage;
• damage caused by misuse, neglect, or improper use;
• damage caused by incorrect cleaning or care;
• damage caused by excessive exposure to water, heat, or harsh conditions;
• cosmetic marks, scuffs, staining, or creasing arising from normal wear;
• fit, comfort, or sizing preferences after the shoes have been worn outside or used beyond an indoor try-on;
• damage caused by unauthorised alterations or repairs; or
• use outside the intended purpose of the shoes.

Intended Use

RYVYN shoes are designed primarily for casual lifestyle wear, walking, and everyday use.

They are not designed as specialist running, sporting, trail, hiking, work-safety, protective, or high-performance footwear.

Use outside the intended purpose may affect the shoes’ wear, performance, and durability.

How to Request a Return, Exchange, or Warranty Claim

Contact us through our Contact page or email support@ryvyn.com.au.

Please include:

• your name;
• your order number;
• the model and size being returned;
• the reason for your request;
• whether you would like an exchange, refund, or store credit; and
• the replacement size requested, where applicable.

For faulty, damaged, incorrect, or warranty-related items, please also include clear photos showing the issue.

Please do not send anything back before your return, exchange, or warranty claim has been approved.

If approved, we will provide the return instructions and appropriate return address. A prepaid return label will also be provided when the return qualifies for the Free First Fit Exchange or when RYVYN is responsible for the return cost.

Assessment and Approval

All returns, exchanges, and warranty claims are subject to assessment and approval.

Once the item has been received and inspected, we will let you know whether the refund, exchange, replacement, or warranty claim has been approved.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by the RYVYN 12-month warranty are in addition to any other rights and remedies available under Australian Consumer Law.

Nothing in this policy limits, excludes, restricts, or modifies your rights under Australian Consumer Law.

If you need help, please contact us, and we will be happy to assist.