Shipping Information

Shipping

**Update: Our family team will be attending the Sydney Barefoot Shoe Expo from 6–11 August 2026.

Orders that have not been dispatched before we leave will be processed and sent from 12 August 2026. Tracking details will be emailed as soon as your order has been dispatched.

Thank you for your patience and for supporting our small Australian business.**

We currently ship within Australia, with international shipping available to New Zealand and Singapore for single-pair orders only.

We would love to add more countries in the future. If you are interested in ordering from another location, please contact us and we can investigate available freight options and costs.

Dispatch Location

Orders are dispatched from Perth, Western Australia.

Processing Time

Orders are typically processed within 1–3 business days.

During promotions, product launches, public holidays, or other peak periods, processing may take a little longer.

Estimated Delivery Timeframes

Delivery times vary depending on your location and the shipping service selected at checkout.

Estimated delivery timeframes are:

Australia Standard Shipping: 3–7 business days
Australia Express Shipping: 1–4 business days
New Zealand and Singapore International Standard Shipping: 7–14 business days

These timeframes are estimates only and may vary due to carrier delays, public holidays, customs processing, weather events, or other circumstances outside our control.

Free Shipping

We offer free standard shipping on Australian orders over $200 AUD.

Free shipping does not apply to international orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow some time for tracking information to update after the parcel has been lodged with the carrier.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees charged by the destination country.

These charges are not included in our product or shipping prices and are the responsibility of the customer.

RYVYN is not responsible for delays caused by customs processing.

Incorrect or Incomplete Address Details

Please check that your delivery address is complete and correct before submitting your order.

Contact support@ryvyn.com.au as soon as possible if you notice an error after placing your order. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

RYVYN is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address details provided by the customer.

Delivery Delays

While we do our best to process and dispatch orders promptly, delivery timeframes are estimates only.

Carrier delays may occasionally occur outside our control. If your tracking has not updated for an extended period or your parcel appears to be delayed, please contact us and we will help investigate.

Returns and Size Exchanges

Australian customers are eligible for one Free First Fit Exchange per pair when the exchange is requested within 30 days of delivery.

For an eligible first size exchange:

RYVYN will provide a prepaid return shipping label; and
RYVYN will cover standard delivery of the replacement size.

For change-of-mind returns, exchanges requested after 30 days, or second and subsequent size exchanges, the customer is responsible for return shipping costs and may also be responsible for delivery costs for the replacement pair.

Unworn shoes may be returned within 100 days of delivery, subject to the conditions in our Returns, Refunds & Warranty Policy.

International customers are responsible for return shipping and replacement delivery costs for change-of-mind returns and size exchanges.

Please do not send any product back before your return or exchange has been approved. Return instructions and the return address will be provided after approval.

For complete details, please see our Returns, Refunds & Warranty Policy.